{"product_id":"it-sop-library-bundle-it-helpdesk-94233","title":"IT SOP library bundle — IT helpdesk + ServiceNow administrator sop manuals (pdf + word)","description":"\u003cp\u003eFind more at: https:\/\/versatilemerch.gumroad.com\/l\/hgtntf\u003c\/p\u003e\n\u003cp\u003eTwo complete SOP manuals. One purchase. Your entire IT operations documented.\u003c\/p\u003e\n\u003cp\u003eThe IT SOP Library Bundle combines both professional manuals into one discounted package — everything your IT helpdesk team and ServiceNow administrators need to run documented, consistent, repeatable operations.\u003c\/p\u003e\n\u003cp\u003e✅ What's Included\u003c\/p\u003e\n\u003cp\u003eManual 1 — IT Helpdesk SOP Manual\u003cbr\u003e\n11 SOPs covering the full helpdesk ticket lifecycle: intake, triage, communication, troubleshooting, 7 common issue types, remote support, escalation, major incident management, resolution, knowledge base, and QA. Includes 6 appendices with email templates, checklists, priority matrix, and glossary. (26 pages)\u003c\/p\u003e\n\u003cp\u003eManual 2 — ServiceNow Administrator SOP Manual\u003cbr\u003e\n13 SOPs across Core Administration and Platform Operations: user\/group\/role management, UI configuration, workflows, notifications, update sets, instance cloning, upgrades, MID Servers, integrations, performance monitoring, security, and business continuity. Includes 6 appendices with quick-reference card, checklists, templates, and glossary. (28 pages)\u003c\/p\u003e\n\u003cp\u003e📋 Bundle at a glance\u003c\/p\u003e\n\u003cp\u003e24 standard operating procedures\u003c\/p\u003e\n\u003cp\u003e54 pages of enterprise-grade documentation\u003c\/p\u003e\n\u003cp\u003e12 appendices with ready-to-use tools\u003c\/p\u003e\n\u003cp\u003e4 files: PDF + Word for each manual\u003c\/p\u003e\n\u003cp\u003eAll placeholders documented in built-in customization guides\u003c\/p\u003e\n\u003cp\u003eInstant download — no waiting, no account required\u003c\/p\u003e\n\u003cp\u003e🎯 Who this is for\u003c\/p\u003e\n\u003cp\u003eIT Managers who need both helpdesk and ServiceNow operations documented\u003c\/p\u003e\n\u003cp\u003eMSPs and consultants delivering structured IT services to clients\u003c\/p\u003e\n\u003cp\u003eOrganizations building or scaling an IT function from scratch\u003c\/p\u003e\n\u003cp\u003eServiceNow admins who also manage or support a helpdesk team\u003c\/p\u003e\n\u003cp\u003e💰 Bundle saving\u003cbr\u003e\nBuying both manuals separately costs $104. This bundle saves you $17 — and gives you a consistent, matching documentation set that covers your full IT operation end to end.\u003c\/p\u003e\n\u003cp\u003e❓ Questions? Message before purchasing. Custom versions tailored to your toolset or org structure are available on request.\u003c\/p\u003e\n\u003cp\u003eDocument it once. Run your IT operations with confidence.\u003c\/p\u003e","brand":"VersatileMerch","offers":[{"title":"Default Title","offer_id":47599971139715,"sku":null,"price":40.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0725\/8593\/7027\/files\/il_fullxfull.8227895505_m8ye_dda74d3e-18b1-4a48-a9d4-cbedbaa0db9c.jpg?v=1784248428","url":"https:\/\/versatilemerch-2.myshopify.com\/products\/it-sop-library-bundle-it-helpdesk-94233","provider":"VersatileMerch","version":"1.0","type":"link"}